Certification of Pharmacy Technicians (ExCPT) Practice Exam

Which of the following tasks would likely require a pharmacy technician to employ communication skills?

1. Counting tablets

2. Preparing sterile products

3. Answering patient inquiries

4. Restocking shelves

The correct answer is: Answering patient inquiries

The task of answering patient inquiries is the most reliant on communication skills among the options presented. Pharmacy technicians often serve as the bridge between patients and pharmacists, providing essential information regarding medications, dosage instructions, side effects, and usage. Effective communication is crucial here, as technicians must clearly convey information, listen to patient concerns, and ensure that any questions are fully addressed. This task not only involves verbal communication but may also require understanding non-verbal cues from patients and displaying empathy, making it a vital aspect of patient care within the pharmacy setting. In contrast, tasks such as counting tablets, preparing sterile products, and restocking shelves are more procedural and focus on accuracy and adherence to protocols rather than interactive communication. While these tasks are important to the pharmacy workflow, they do not require the same level of interpersonal communication skills as engaging with patients does.